Privacy Policy

Last updated: January 1, 2025

Information We Collect

At NeonKana, we collect various types of information to provide and improve our anime discovery and streaming services. This includes personal information you provide directly, usage data from your interactions with our platform, and technical information from your devices.

Personal information may include your name, email address, payment information, viewing preferences, watchlist data, and communication preferences. We also collect device information, IP addresses, browser types, and operating system details to optimize your experience.

How We Use Your Information

Your information helps us deliver personalized anime recommendations, maintain your watchlists, process subscription payments, and send you relevant updates about new releases and features. We use viewing data to improve our content curation and recommendation algorithms.

We may also use your information to communicate with you about service updates, promotional offers from our partners, and important account notifications. All marketing communications include easy opt-out options.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share limited data with our licensed content partners to facilitate streaming services and track viewing metrics as required by licensing agreements.

Information may be disclosed to service providers who assist with payment processing, customer support, analytics, and technical infrastructure. These providers are bound by strict confidentiality agreements and data protection requirements.

Data Security and Protection

We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your personal information. Payment data is processed through PCI-compliant payment processors and is never stored on our servers.

While we strive to protect your information, no internet transmission is completely secure. We encourage users to maintain strong passwords and report any suspicious account activity immediately.

Your Privacy Rights and Choices

You have the right to access, update, or delete your personal information at any time through your account settings. You can also request a copy of your data or ask us to stop processing your information for marketing purposes.

California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt-out of the sale of personal information. Contact us to exercise these rights.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site usage. Essential cookies are necessary for basic functionality, while optional cookies help us improve our services.

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some features of our platform.

Third-Party Services and Links

Our platform integrates with licensed streaming partners and may contain links to external websites. These third-party services have their own privacy policies, and we are not responsible for their data practices.

We recommend reviewing the privacy policies of any external services you access through our platform, including streaming partners, merchandise retailers, and event ticketing services.

Children's Privacy Protection

NeonKana is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Parents and guardians can contact us if they believe their child has provided personal information to our service. Our Family plan includes parental controls and content filtering options for age-appropriate viewing.

International Data Transfers

As a US-based service, your information is primarily processed and stored in the United States. We may transfer data to other countries where our service providers operate, always ensuring appropriate safeguards are in place.

For users outside the US, we comply with applicable international data protection laws and provide appropriate mechanisms for lawful data transfers, including standard contractual clauses where required.

Data Retention Policies

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained while your account is active and for a reasonable period afterward.

Viewing history and preferences may be retained longer to improve recommendations, but can be deleted upon request. Payment information is retained according to financial record-keeping requirements and fraud prevention needs.

Marketing and Communications

We may send you promotional emails about new anime releases, special offers, and platform updates. You can opt-out of marketing communications at any time while still receiving essential service notifications.

Our communications are tailored based on your viewing preferences and engagement history. We respect your communication preferences and provide granular control over the types of messages you receive.

Analytics and Performance Monitoring

We use analytics tools to understand how users interact with our platform, identify popular content, and improve our services. This data is aggregated and anonymized whenever possible.

Performance monitoring helps us maintain service quality, identify technical issues, and optimize streaming performance across different devices and network conditions.

Legal Compliance and Law Enforcement

We may disclose personal information when required by law, court order, or government request. We will notify users of such requests unless prohibited by law or when disclosure is necessary to prevent harm.

We cooperate with law enforcement agencies in investigating illegal activities, including copyright infringement, fraud, and other violations of our terms of service.

Business Transfers and Changes

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction. We will notify users of any such changes and ensure continued protection of personal information.

Any successor organization will be bound by the commitments made in this privacy policy unless users are notified and given the opportunity to opt-out of the transfer.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated through email notifications and prominent notices on our platform.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage users to review this policy regularly to stay informed about how we protect their information.

Contact Information for Privacy Matters

For questions about this privacy policy, data protection concerns, or to exercise your privacy rights, please contact our privacy team at [email protected] or through our contact form.

We are committed to addressing privacy concerns promptly and transparently. Our privacy team is available to assist with data requests, account issues, and general privacy questions.